Privacy Policy

Privacy Policy for HIPAA Compliant Messaging Mobile Application

We are committed to protecting your privacy and ensuring that your personal information is collected, used, and shared in accordance with applicable laws and regulations. This privacy policy explains how we collect, use, and share your personal information when you use our HIPAA compliant messaging mobile application (the "App"), and what rights and choices you have regarding your personal information. Please read this privacy policy carefully before using the App.

Who we are and how to contact us

We are Communicare, an Ohio-based LLC that provides the App as a service to enable secure and compliant communication between health care providers and patients. We are the data controller for the personal information we collect from you through the App, and we are responsible for ensuring that we comply with the applicable laws and regulations that govern the protection of your personal information.

You can contact us at any time with any questions or requests regarding your personal information or this privacy policy by using the following contact details:

Communicare, 11801 Hawthorne Drive, Northfield OH 44067

customerservice@communicare.io

(440) 724 9529

What personal information we collect and why

We collect and process the following categories of personal information from you when you use the App:

• Registration information: When you create an account on the App, we collect your name, email address, phone number, and password. We use this information to identify you as a user of the App, to provide you with access to the App's features and functionalities, to communicate with you about your account and the App, and to ensure the security and integrity of your account and the App.

• Profile information: When you complete your profile on the App, we collect your date of birth, gender, and other information that you choose to provide, such as your medical history, conditions, medications, allergies, and preferences. We use this information to personalize your experience on the App, to provide you with relevant and tailored information and recommendations, and to enable you to communicate with your health care providers and receive health care services through the App.

• Communication information: When you use the App to communicate with your health care providers or other users of the App, we collect the content and metadata of your messages, such as the date, time, sender, recipient, and subject. We use this information to facilitate and deliver your communication, to monitor and improve the quality and performance of the App, and to comply with our legal and regulatory obligations, such as the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH).

• Device and usage information: When you use the App, we automatically collect information about your device and your usage of the App, such as your device type, model, operating system, browser, IP address, location, device identifiers, App version, and App activity. We use this information to provide and optimize the App's functionality and performance, to diagnose and resolve any technical issues, to analyze and improve the App's usability and user satisfaction, and to prevent and detect any fraud, abuse, or unauthorized access to the App.

• Cookies and similar technologies: We use cookies and similar technologies, such as web beacons, pixels, and local storage, to collect and store information about your device and your usage of the App, such as your preferences, settings, and login status. We use this information to enhance your experience on the App, to remember your choices and preferences, to provide you with relevant and personalized content and advertising, and to measure and analyze the effectiveness and reach of the App and our marketing campaigns. You can manage your cookie preferences and settings through your device or browser settings, but please note that some features and functionalities of the App may not work properly if you disable or reject cookies.

How we share your personal information

We share your personal information with the following categories of recipients for the purposes described above:

• Health care providers: We share your personal information with your health care providers who use the App to communicate with you and provide you with health care services. We only share your personal information with your health care providers with your consent or as authorized by law, and we require them to comply with HIPAA and other applicable laws and regulations that protect your personal information.

• Service providers: We share your personal information with our service providers who help us operate, maintain, and improve the App and our business, such as hosting, cloud computing, data analytics, marketing, customer support, and security. We only share your personal information with our service providers to the extent necessary for them to perform their services for us, and we require them to comply with our instructions, policies, and contractual obligations that protect your personal information.

• Business partners: We share your personal information with our business partners who offer products, services, or features that are complementary or integrated with the App, such as third-party applications, platforms, or devices. We only share your personal information with our business partners with your consent or as authorized by law, and we require them to comply with our instructions, policies, and contractual obligations that protect your personal information.

• Legal and regulatory authorities: We share your personal information with legal and regulatory authorities when we are required or permitted to do so by law, such as to comply with a subpoena, court order, warrant, or legal process, to respond to a lawful request, to cooperate with an investigation, to enforce our terms and conditions, or to protect our rights, property, or safety, or the rights, property, or safety of others.

• Other users: We share your personal information with other users of the App when you choose to communicate with them or share your information with them through the App, such as your name, profile picture, and message content. You are responsible for the personal information that you share with other users, and we advise you to exercise caution and discretion when doing so.

How we protect your personal information

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction, such as encryption, firewalls, access controls, and training. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal information. If you have any questions or concerns about the security of your personal information, please contact us using the contact details above.

How long we keep your personal information

We keep your personal information for as long as necessary to fulfill the purposes for which we collected it, or as required or permitted by law, such as to comply with our legal and regulatory obligations, to resolve disputes, to enforce our agreements, or to support our business operations. When we no longer need your personal information, we will delete it or anonymize it in accordance with our data retention policies and procedures.

What rights and choices you have regarding your personal information

Depending on where you are located and what laws and regulations apply to you, you may have certain rights and choices regarding your personal information, such as:

• Access: You may have the right to request access to your personal information that we hold and receive a copy of it.

• Correction: You may have the right to request the correction of any inaccurate or incomplete personal information that we hold about you.

• Deletion: You may have the right to request the deletion of your personal information that we hold about you, subject to certain exceptions and limitations.

• Restriction: You may have the right to request the restriction of the processing of your personal information that we hold about you, subject to certain conditions and limitations.

• Objection: You may have the right to object to the processing of your personal information that we hold about you, based on your particular situation and our legitimate interests, or for direct marketing purposes.

• Portability: You may have the right to request the transfer of your personal information that we hold about you to another service provider, in a structured, commonly used, and machine-readable format, subject to certain conditions and limitations.

• Withdrawal of consent: You may have the right to withdraw your consent to the processing of your personal information that we hold about you at any time, without affecting the lawfulness of the processing based on your consent before its withdrawal.

• Complaint: You may have the right to lodge a complaint with a supervisory authority in your jurisdiction if you are not satisfied with how we handle your personal information or respond to your requests or inquiries.

To exercise any of these rights or choices, or to obtain more information about them, please contact us using the contact details above. We will respond to your request as soon as possible, and in any case, within the timeframes required by law. We may ask you to provide proof of your identity and additional information to verify and process your request. We may also charge a reasonable fee or refuse to comply with your request if it is manifestly unfounded, excessive, or repetitive, in accordance with the applicable laws and regulations.

How we handle international transfers of your personal information

We are based in the United States of America, and we may transfer your personal information to other countries or regions where we or our service providers, business partners, or legal and regulatory authorities operate or have a presence, such as Africa, Australia, Asia, Europe, Central America, South America, and others. These countries or regions may have different data protection laws and standards than those in your jurisdiction, and may not offer the same level of protection for your personal information. When we transfer your personal information to these countries or regions, we will take appropriate measures to ensure that your personal information is treated securely and in accordance with this privacy policy and the applicable laws and regulations, such as by entering into data transfer agreements, relying on adequacy decisions, or obtaining your consent, as required or permitted by law.

How we update this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices, the App, or the applicable laws and regulations. When we update this privacy policy, we will notify you by posting the updated version on the App or by sending you an email or other notification, as appropriate. We will also indicate the date of the last update at the top of this privacy policy. We encourage you to review this privacy policy periodically to stay informed about how we collect, use, and share your personal information. Your continued use of the App after we update this privacy policy constitutes your acceptance of the updated version, unless otherwise required by law.